![]() #2 Recover or reinstall any damaged files or softwareĪssuming the scan detected and removed the virus, you might need to reinstall any files or programs that were damaged by the virus. If you’re not sure, contact an IT expert like Hands of Support who specialize in removing viruses. You should only attempt this if you are experienced at using the Windows Registry and know how to view and delete system and program files. But running both scanners increases your odds of success. One of them should be able to identify the virus and remove it. ![]() Run the on-demand scanner first, then your real-time scanner. So if you don’t have a virus scanner installed, this is the time to reconnect to the internet and download it.Įven if you can’t connect to the internet you might still be able to download Microsoft Safety Scanner because you started up your computer in Safe Mode with Networking. Using both types of scanner might be necessary to remove the virus. An on-demand operating system scanner, like Microsoft Safety Scanner, needs to be run manually each time you want to scan.A real-time scanner, like AVG AntiVirus FREE, scans for viruses in the background while you’re using your computer.There are two types of scanners that can detect and delete computer viruses and malware: real-time and on-demand: Scroll through the Files To Delete list, and choose Temporary Filesĭeleting these files might speed up the virus scanning you’re about to do and could even get rid of a virus if it was programmed to start when your computer boots up.While you're in Safe Mode, you should delete your Temporary Files using the Disk Cleanup tool: For now, keep your PC disconnected from the Internet. From there, choose Safe Mode with Networking and press Enter. This brings up the Advanced Boot Options menu. Then, as soon as you see anything on the screen, press the F8 button repeatedly. If your PC or laptop does have a virus, take the following actions (we have Mac info at the bottom):ĭo this by turning your computer off and on again. ![]() (You can download free antivirus from AVG and have it running in just a few minutes.) ![]() If you haven't already, download an antivirus program now. If you’re experiencing two or three of them at the same time, that’s a strong indication that you’ve got a virus.
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